Last updated 17 August 2026

Terms

These Terms govern your use of this website and your purchase of or participation in The Engine Room. The Engine Room is a DBA of Hitchcock, LLC, referred to below as "The Engine Room," "we," "us" or "our." By using the website, submitting an interest form, accepting a payment link or participating in the membership, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or purchase the membership.

Eligibility and business use

You must be at least 18 years old and legally able to enter into a binding contract. The membership is offered for business, commercial and professional use. By purchasing, you represent that you are acquiring it primarily for those purposes and not for personal, family or household use.

If you purchase or participate for a company or other organisation, you represent that you have authority to bind that organisation to these Terms. In that case, "you" includes both you and the organisation.

Joining the interest list

Submitting the website form adds your details to the membership interest list. When enrollment opens, we may contact you to discuss your business, channel and goals and decide whether the membership is a suitable fit. Only invited prospects receive a payment link. Joining the list does not complete a purchase, reserve a place or guarantee an invitation.

We may accept or decline a prospective member at our discretion, subject to applicable law. Information you provide must be accurate and must not impersonate another person or misrepresent your business, authority or channel.

Membership and delivery

The Engine Room is a 12-month live online educational membership about YouTube strategy and decision-making. It includes twelve 90-minute live masterclasses and twelve 60-minute live office-hours sessions during the membership term. Exact session dates, times and access details are sent to members by email.

Masterclasses may include teaching, channel breakdowns, questions and limited member hot seats. Office hours allow members to bring current channel decisions into the room. Time is limited, so membership does not guarantee that every member, channel or question will receive individual feedback in any particular session.

The Engine Room provides education, discussion and live feedback. It does not include done-for-you channel management, pre-publish review, guaranteed individual consulting, legal advice, financial advice, tax advice or accounting advice unless a separate written agreement expressly says otherwise.

Price and payment

The membership fee is $5,000 USD, plus any tax that we are legally required to collect. It is charged once before the membership begins. It is not an instalment plan and is not a recurring subscription charge. Payment must clear before access begins.

By submitting payment, you confirm that you are authorised to use the selected payment method and authorise the stated charge. You are responsible for any fees charged by your bank, card issuer or payment provider.

Term and renewal

Membership runs for 12 months from the confirmed start date. It does not renew automatically. Continuing after the 12-month term requires a separate purchase and agreement.

Cancellation

You may stop attending at any time. Because the membership is purchased as a single 12-month term, choosing to stop attending after the refund period does not create a full or partial refund. There are no automatic future renewal charges to cancel.

Refund policy

Attend the first live masterclass. If the membership is not right for you, submit a written refund request within 24 hours after that session ends and the membership fee will be refunded in full. After that deadline, the membership fee is non-refundable except where required by law or expressly stated below.

Missing sessions, choosing not to participate, failing to use the membership or being dissatisfied with a business or channel outcome does not create a right to a refund.

Hitchcock, LLC may issue a full or partial refund, credit or other resolution at its discretion in exceptional circumstances or following a significant service failure. Doing so in one case does not create an obligation to do so in another.

If The Engine Room ends your membership without cause, or permanently fails to deliver a material part of the remaining membership and does not provide a reasonable rescheduled session or alternative, you will receive a reasonable prorated refund for the undelivered portion. This is your exclusive contractual remedy for undelivered membership services, except for rights that cannot legally be limited.

Send refund requests to support@engineroommembers.com.

Session changes and events outside our control

Session dates, times or delivery methods may occasionally need to change. If that happens, members will be notified by email and given updated access details. A session rescheduled within a reasonable period is not considered undelivered.

We are not responsible for delay or failure caused by events reasonably outside our control, including illness, internet or platform outages, natural disasters, government action, labour disruption, war, terrorism or failures of third-party services. We will use reasonable efforts to resume delivery or provide a reasonable alternative. The prorated-refund provision above applies if a material part of the remaining membership is ultimately not delivered.

Member responsibilities

You are responsible for attending sessions, bringing relevant questions, making your own business decisions and applying what you learn. Access is personal to the registered member and may not be transferred, resold or shared without our written permission.

You must not harass others, disrupt sessions, break the law, misrepresent your identity or business, share access credentials, introduce malicious code, scrape the website, attempt unauthorised access or materially misuse membership content. You must follow reasonable session and platform instructions communicated to members.

Suspension and termination

We may suspend or end access for a material or repeated breach of these Terms, unlawful conduct, harassment, disruption, misrepresentation, access sharing, non-payment or misuse of content. Where the issue can reasonably be corrected, we may first give you notice and an opportunity to correct it. Serious conduct may result in immediate removal.

Termination for your breach does not create a refund, except where required by law. Sections that by their nature should continue after termination, including confidentiality, intellectual property, disclaimers, liability limits, indemnity and dispute terms, will survive.

Confidentiality and group participation

Live sessions may include non-public information about members, their businesses and their channels. You must not record, screenshot, publish, share or use another member's non-public information outside the membership without that member's permission. This duty does not apply to information that is already public through no breach of these Terms, was lawfully known to you without restriction, was independently developed, or must be disclosed by law.

Group participation always carries some risk. Do not disclose passwords, payment information, regulated data, trade secrets or other information that would cause serious harm if shared. We require members to respect confidentiality, but cannot guarantee that every participant will comply. We are not responsible for another member's independent conduct unless the law requires otherwise.

Intellectual property

The website, branding, frameworks, presentations, methods, session content and original materials are owned by The Engine Room or its licensors and are protected by intellectual-property law. No ownership transfers to you.

During an active membership, we grant you a limited, revocable, non-exclusive, non-transferable licence to access the membership and apply what you learn inside your own business. You may not record, copy, reproduce, distribute, publish, upload, teach, translate, adapt, license, sell, resell or commercially exploit our materials or session content without written permission.

You retain ownership of material you submit. You grant us a limited licence to display and discuss that material only as reasonably needed to provide the membership. You confirm that you have the rights required to share it and that our permitted use will not violate another person's rights. We will not use your name, logo, channel or results in public marketing without your permission.

Third-party services

The website and membership may rely on third-party services for email, payment processing, video calls and other delivery. Those providers may apply their own terms and privacy practices. We do not control their systems and are not responsible for temporary outages, security incidents or actions caused solely by a third party, except to the extent applicable law makes us responsible.

No guarantee and your decisions

The Engine Room teaches YouTube strategy and decision-making. Results depend on factors outside our control, including your offer, market, execution, channel history, audience and platform changes. We do not guarantee views, subscribers, leads, revenue, profit, platform access or any other result.

Examples, channel breakdowns and statements about past performance are educational and are not promises of future performance. You remain solely responsible for your content, business decisions, legal compliance, platform compliance and results. Nothing in the membership creates a fiduciary, employment, partnership, joint-venture or agency relationship.

Disclaimer of warranties

To the fullest extent permitted by law, the website and membership are provided "as is" and "as available." We disclaim all express and implied warranties not expressly stated in these Terms, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant uninterrupted or error-free access, compatibility with every device or platform, or that any information will remain current after it is delivered.

Limitation of liability

To the fullest extent permitted by law, Hitchcock, LLC, The Engine Room, their owners, instructors, contractors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, lost revenue, lost business opportunities, lost data, reputational harm or platform penalties arising from or related to the website or membership, even if advised that such loss was possible.

To the fullest extent permitted by law, the total combined liability of Hitchcock, LLC and The Engine Room for all claims arising from or related to a membership will not exceed the amount you actually paid for that membership. These limits do not apply to fraud, wilful misconduct, gross negligence or any liability that cannot legally be excluded or limited.

Indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless Hitchcock, LLC, The Engine Room, their owners, instructors and contractors from third-party claims, losses, liabilities and reasonable legal costs arising from your unlawful conduct, your material breach of these Terms, content or material you submit, your infringement of another person's rights, or your unauthorised use or distribution of membership content. We may control the defence of an indemnified claim, and you agree to provide reasonable cooperation. You may not settle a claim in a way that admits fault or imposes an obligation on us without our written consent.

Informal dispute resolution

Before starting arbitration or court proceedings, the complaining party must send a written notice describing the dispute, the relevant facts and the requested resolution. Notices to us must be sent to support@engineroommembers.com. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. This requirement does not prevent either party from seeking urgent temporary relief where necessary to prevent immediate harm.

Binding individual arbitration

If a dispute is not resolved informally, it will be resolved by binding arbitration on an individual basis, rather than in court, except for an eligible claim brought in small-claims court or a request for temporary or injunctive relief involving intellectual property, confidentiality, unauthorised access or misuse of membership content.

The Federal Arbitration Act governs this section. Arbitration will be administered by the American Arbitration Association under its applicable rules before one neutral arbitrator. Unless the parties agree otherwise, proceedings may be conducted remotely. The arbitrator may award any individual remedy a court could award, subject to these Terms, and must issue a reasoned written decision. Fees will be allocated under the applicable rules, except that we will pay any amount required to make this agreement enforceable.

You and Hitchcock, LLC waive the right to a jury trial and agree that claims may be brought only in an individual capacity. Neither party may bring or participate in a class, collective, consolidated or representative action or arbitration. If the class-action waiver is found unenforceable for a particular claim or requested remedy, that claim or remedy must proceed in a court of competent jurisdiction and not in arbitration.

You may opt out of this arbitration section by emailing support@engineroommembers.com within 30 days after you first accept these Terms. Your notice must state your full name, the email used for purchase and a clear request to opt out of arbitration. Opting out will not affect the rest of these Terms or your membership.

Governing law and courts

These Terms and any dispute arising from them are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. The Federal Arbitration Act governs the arbitration section. For a dispute that is not required to be arbitrated, the parties consent to the personal jurisdiction of the state and federal courts located in Ohio that have authority to hear the dispute. Nothing in these Terms prevents either party from enforcing an arbitration award in any court with jurisdiction.

Time limit for claims

To the fullest extent permitted by law, any claim arising from or related to the website, membership or these Terms must be filed within one year after the claim arose. A claim filed after that period is permanently barred. This section does not shorten a limitation period that applicable law does not permit the parties to shorten.

Electronic communications and notices

You agree that we may provide agreements, notices, schedules and other membership communications electronically using the email address you provide. You are responsible for keeping that address current and checking filtered or spam folders. A notice is treated as received when sent, unless the sender receives a delivery failure notice.

Changes to these Terms

We may update these Terms for future website use or future purchases. The date at the top shows the latest revision. The version accepted when you purchase governs that membership unless a change is required by law, benefits you without reducing your rights, or you expressly agree to it. We will not retroactively change the price, renewal terms or refund policy for an existing membership without your clear agreement.

General terms

These Terms, the Privacy Policy, the payment page and any member terms disclosed before purchase form the entire agreement concerning the membership and replace earlier discussions or statements about the same subject. If there is a conflict, the payment page controls for price and payment timing, these Terms control for legal terms, and any signed written agreement controls over both.

You may not assign or transfer your membership or rights under these Terms without our written consent. We may assign these Terms as part of a merger, reorganisation, sale of assets or transfer of the business, provided the assignee assumes our obligations. No other person has a right to enforce these Terms.

If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. Headings are for convenience only. Any amendment or waiver must be in writing by an authorised representative of Hitchcock, LLC.

Contact

The Engine Room is a DBA of Hitchcock, LLC. Email support@engineroommembers.com with questions, notices, refund requests or concerns about the website or membership.